In a recent survey, 95 percent of respondents gave a 4 or 5-star review of the COVID-19 business advice support provided by Everglade Windows, London’s No.1 Fabricator.
During the lockdown, Everglade Windows distributed its business advice bulletins and follow-up survey to more than 900 people in the trade, both customers and other industry contacts, supporting them with a vast amount of information and free content. It included links to relevant Government advice, remote selling ideas, legal webinars, virtual showrooms, product demonstration videos and social media & marketing content.
Since the factory reopened, Everglade Windows has continued this level of support with regular updates on factory reopening, customer contacts and a free Window Designer licence offer so customers can easily process their own quotes and orders.
Steve Jones at Hehku said that support during lockdown had been excellent given the most difficult situation and thanked all who had been on the end of the phone and emails. Whilst Philip Gill at West Norfolk Glass commented that the team were all very helpful whenever he needed answers to questions.
Jay Patel, Director at Everglade Windows, says: “More than three months after the UK lockdown began, the industry is now working its way back to normality. Though we have returned to a busy factory, with many of our customers achieving record sales, we are not resting on our laurels.
“This latest customer survey was not just to gauge reactions to our Business Support during the pandemic, but also to give customers the opportunity to tell us what support they want from us in the future.”
“Countless customers have praised the support and communication we delivered throughout lockdown and confided that in their experience, we have been one of the few industry suppliers keeping them updated and supported every step of the way.”
“As remote selling becomes the norm, we have free Window Designer licences worth £2,500 available to customers to help them get 30 second quotes on the entire Everglade Windows range and have full online marketing support available.”
“And while Everglade Windows’ 40th birthday celebration plans and 2020 annual trade customer conference have been postponed due to the pandemic, this customer positive feedback has been really positive and given us some great ideas on how we can support customers in this new landscape.”